How to return

Return policy

You have up to 14 days upon receiving shipment to return items.

Returned items must be in new and unused condition with the original tags still attached. Once your order is received and inspected, a refund to your original payment method will be processed. Please note that we do not cover the cost of returns.

Returns in Germany and the EU

1. Register your return

Go to account.sendunltd.com and register the items you do not want to keep. To login please use the same email address as used when placing the order with us.

After verifying your return request, we will send you the return form via email. Please allow 1 to 2 business days for processing.

2. Prepare the package

Print, fill out and sign the return form and put it in the return package with the items you want to return. Please note that returns without a return slip cannot be assigned. This will increase the processing time of your return.

Send the package to the return address below. Please note that we do not cover the cost of returns. We recommend to use insured shipping with tracking. If the package is lost by the shipping company and is not received by us, we will not be able to refund your money.

3. Get your refund

After receiving your package, we will check which items have been returned and if the items are in new and unused condition with the original tags still attached. We will then refund your payment using the payment method you selected when you placed your order. Please allow 10 business days upon the day your return is received in the warehouse for your refund to process.

Return address

sënd unltd c/o Shirtigo GmbH
Siemensstraße 2
50354 Hürth (Germany)

International returns - outside the EU